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FAQs

1. What do you need to pick up the car?

1) Driver's License: A valid driver's license in the name of the main driver. 2) Identification: A passport or other form of identification. 3) Credit Card: A credit card in the name of the main driver with sufficient funds. 4) Voucher: A printed Voucher or an e-Voucher where available.

2. Can I upgrade my car selection?

If upgrades are available for your rental car, they will be offered on our website in the section where you can view your itinerary. Please note that upgrade charges vary by car type and by rental car company. Upgrading at the Rental Car Counter: Upgrade charges will be determined by the rental partner and will be payable directly to the rental company. If you had purchased Collision Damage Insurance with your original reservation, when you accept an upgrade, the insurance is automatically canceled and the charge for the insurance is refunded. If you would like to add Collision Damage Insurance to your new upgraded reservation, it will have to be purchased again

3. How do I change or cancel my rental car reservation?

Option 1: Visit Go Cars Now website and look for the My bookings tab, select cancel reservation Enter the reservation ID and select a valid reason for cancellation and go ahead and click on the cancel button.You will receive an email confirmation when we cancel your booking.

4. What is a Rental car Day?

Rental days are calculated on a 24-hour clock in order to avoid being charged an additional day, you will need to enter the same pick-up and drop-off time.

5. Can I book a one-way rental through Go Cars Now website?

Yes, you can book a rental car reservation with a different pick-up and drop location (also called one-way rental). Please note, there may be a "Drop off" fee charged by the car rental company.

6. Can I pick up or drop off my rental car early?

If it is before your scheduled pick-up time. Go Cars Now cannot guarantee that you can pick up your rental car early. In most cases, however, if you are just picking your car up a few hours early on your scheduled time, car rental company will do their best to accommodate you if cars are available. You can contact the car rental company for early accommodations. If you pick up the rental car earlier and still plan to drop it off at the same reserved time, you may incur additional charges directly from and payable to the rental car company.

7. Do I get a refund if I return my car early?

No, usually car rental companies will not refund you any money for returning the car earlier. Contact the car provider directly to find out more.

8. Why do I have to pay a deposit at the time of pick-up?

The car provider requires you to pay a deposit to cover any potential damages or future expenses, such as administrative fees, missing fuel, traffic tickets, fines, and other risks. Some car rental providers may offer insurance that would reduce the amount of the deposit. For more information, you will need to ask at the counter. Do not confuse the coverage offered by the car rental provider with Full Coverage from Discover Cars, as they are two different products.